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Clients
We handed over the tenant inbox in March and it has not come back to us since. Queries are logged, answered or escalated with a note attached, so nothing sits unread overnight. The difference to my week is hard to overstate. I now spend my mornings on viewings and refurbishment decisions rather than drafting the same replies.
Priya Nair
Lettings managerTheir assistant learned our invoicing quirks in about a fortnight and now runs the monthly rent run without prompting. When a payment is short, we get told the same day, not at month end. It is steady, unglamorous work done properly, which is exactly what we needed.
Daniel Whitmore
LandlordCompliance paperwork used to swallow my Fridays. Gas safety renewals, deposit protection dates and licence conditions are now tracked on a shared calendar with reminders well ahead of the deadline. I check the list, sign what needs signing, and get on with the day.
Ruth Edmonds
HomeownerContact
Whether you need a few hours a week or a full administrative function, we will tell you honestly what we can take on and what we cannot.
C/O The Union Suite The Union Building, Norwich, Norfolk, NR1 1BY, Englandfrontdesk@focussupport.co.uk Send an enquiry